Document Production & Technical skills

• Develop proficiency in document production, including formatting and processing amendments to a high standard within agreed deadlines
• Type accurately from digital dictation, audio files, and copy typing
• Maintain and organise documents and filing systems, ensuring accuracy and up-to-date records
• Assist in preparing PowerPoint presentations and Excel spreadsheets when required
• Draft simple correspondences when required
• Carry out photocopying, scanning, and document handling tasks as needed.

Meetings and Travel Management

• Learn to effectively manage calendars, including scheduling meetings, conference calls, and arranging meeting rooms and catering when required
• Support the coordination of travel arrangements, including transport and accommodation
• Gain familiarity with expense processing using Emburse
• Prepare and collate documentation and materials in advance of meetings

Customer Service

• Handle internal and external calls in a professional, courteous, and timely manner, ensuring accurate message-taking and follow-up
• Manage incoming and outgoing communications, including emails, phone calls, and mail
• Welcome and assist visitors in a professional manner
• Maintain accurate and up-to-date client contact records
• Provide administrative support to Partners and fee earners as required

Billing

• Assist in the preparation of billing narratives
• Support the monitoring and progression of the billing process
• Process client and third-party payments, including raising and tracking cheques
• Record time entries for fee earners when required

Administration

• Manage incoming and outgoing correspondence and mail
• Monitor and respond to emails promptly, escalating or actioning where necessary
• Establish and maintain efficient filing systems (both electronic and hard copy)
• Assist with client onboarding and matter opening processes